City and COVID-19 Update

City and COVID-19 Update

Updated 05/14/2020

Los Angeles County Department of Public Health has extended the “Safer at Home” Order to May 15, 2020. Effective immediately, all citywide facilities and parks' playgrounds and picnic areas, tennis courts, basketball courts, and gyms will remain closed to the public until May 15, 2020. The Order is issued to comply with Governor Gavin Newson’s Executive Order for all individuals living in the State of California to stay home or at their place of residence, except as needed to maintain continuity and help stop the spread of COVID-19. The Order prohibits all indoor and outdoor public and private gatherings and events. The Order also specifically requires all businesses to cease in-person operations and remain closed to the public, unless the business is defined as an Essential Business by this Order.

The County’s Order also includes a requirement for businesses to provide all employees whose duties require contact with other employees and the public with a cloth face covering to wear while performing duties that involve contact with others.

To review the Los Angeles County Department of Public Health Order, please click here.

Failure to comply with the provisions of this action constitutes a threat to public health.  We understand that residents and stakeholders have questions regarding how to continue to conduct business with the City, in light on this action.  City staff will continue to provide the following services:

Administration / City Clerk’s Office:

  • City Hall
    • City Hall will remain closed to the public, until further notice. If you have any questions regarding any services, please call (626) 569-2100.
  • May 26, 2020, City Council Meeting
    • The City will continue to live stream City Council meetings. On Tuesday, May 26, 2020, you may submit a remote public comment by calling (626) 569-2100 between 4:00 p.m. – 7:00 p.m. or via email at publiccomment@cityofrosemead.org by 7:00 p.m. You also have the option to text your comment to the provided email address. Please identify the topic you wish to comment in your email’s subject line. All comments are public record and will be recorded in the official record of the City. Friendly reminder that City Hall will be closed during this time.
  • Billing / Payment Information
    • Payees are encouraged to mail payments or drop off a payment at City Hall from Monday through Thursday, 8:00 a.m. – 5:00 p.m. Note: A payment box is available outside the Main Entrance for any payments dropped off. Payees are highly encouraged to pay in check form.
  • Passport Services
    • All passport services are postponed until further notice.

Community Development:

  • Urgency Ordinance
    • On March 24, 2020, the City of Rosemead City Council approved an Urgency Ordinance temporarily prohibiting the evictions of residential and commercial evictions of tenants arising from income loss or substantial medical expenses related to the COVID-19 Pandemic.
  • Building and Safety Division
    • The Building Division continues to accept requests for inspections on a case by case basis by phone, email, or the website, with life and safety matters taking priority. Requests for inspection are screened prior to being placed on the schedule for the next day to ensure that the job sites are safe to visit and that the inspection requested is necessary under the circumstances. We are strongly encouraging customers to submit plans and applications electronically. Hard copies of plans may be accepted on a case by case basis and drop off must first be coordinated with Building staff by calling (626) 569-2130. Appointments for in-person meetings are being limited and may be only be approved if the situation is concerning a life and safety matter, or if approved by the Building Official. Payments by check may be submitted at the City Hall drop box but payments are also encouraged to be mailed in. To access all permit applications, please visit: Building and Safety: Permit Applications
  • Economic Development
    • To continue to support local businesses and restaurants in our City, please click here to view a full guide with hours of operation.
    • The business community is reminded that the City’s Economic Development team is available to assist during this time of crisis and throughout the year. Please contact Planning and Economic Development Manager, Lily Valenzuela, to explore available resources at (626) 569-2100.
    • City staff provided information with links of resources to help businesses during the COVID-19 crisis. For more information, please visit: Economic Development Information
    • Supermarkets or grocers that have limited hours of operations due to a conditional use permit (CUP) are encouraged to contact Community Development by phone (626) 569-2100 or email Lily Valenzuela at ltrinh@cityofrosemead.org to adjust the hours to accommodate seniors and those with special needs during these trying times.

    Please also be advised that we are working together with local grocers to provide early shopping hours designated for seniors, medical professionals, and disabled/special needs persons. For your reference, below is a list of grocers and specified special hours:

    Market

    Address

    Phone Number

    Regular Hours

    Special Hours

    Big Saver

    7619 E. Garvey Ave.

    (626) 571-7816

    Daily: 8AM – 9PM

    Medical Professionals:
    Daily from 6AM-7AM Disabled/Special-Needs: Daily from 7AM-8AM
    Seniors 65+:
    Daily from 7:30AM-8AM

    Dollar Tree

    3566 Rosemead Blvd.

    (626) 320-1951

    Daily: 8AM – 8PM

    Seniors 60+ and Disabled/Special-Needs: Daily from 8AM-9AM

    Target

    3600 Rosemead Blvd.

    (626) 280-8024

    Daily: 8AM – 9PM

    Seniors 65+, Expectant Mothers, Disabled/
    Special-Needs:
    Wednesdays from 8AM-9AM

    Wal-Mart

    1827 Walnut Grove Ave.

    (626) 307-1010

    Daily: 8AM – 8:30PM

    Seniors 65+:
    Tuesdays from 7AM-8AM


    Parks and Recreation Department:

    • Facilities
      • Outdoor parks and recreation facilities will be permitted to open as long as everyone adheres to physical distancing and infection control guidelines. These include golf courses (not including pro-shops or dine-in restaurants), trails, trailheads, and parks. For more information about the Los Angeles County Department of Parks and Recreation reopening golf courses and trails, please click here. Please note: Parks’ playgrounds, picnic shelters, basketball courts, and tennis courts will not be open and access is prohibited. Everyone attending City parks must practice social distancing and wear face coverings.
    • Senior Lunch Program
      • Senior Lunch Program participants will receive meals that they can take home.  Meals are available at Garvey Center on Mondays and Wednesdays from 11:30 a.m. to 12:30 p.m.  Participants will receive two lunches on Mondays (lunch for Monday and Tuesday) and three lunches on Wednesdays (lunch for Wednesday, Thursday and Friday.  Lunches are available on a first come first service basis. For more information on programs and services for Seniors, please click here to visit our Resources for Seniors page or you may click here to view our Senior Assistance Program flyer. 
    • Recreation Programs
      • All classes, trips and facility use permits and reservations have been cancelled until further notice.
      • All sporting leagues’ events and organized play groups have been cancelled until further notice.
      • All Spring classes have been cancelled.

    Public Safety:

    • Street Sweeping
      • Enforcement has been cancelled from March 16, 2020 through May 16, 2020.  However, the City encourages all residents to park their vehicles on their property so the sweeper may operate normally and keep the neighborhood streets clean.  City also encourages residents to remove trash bins from the streets for the sweeper operation.  Parking enforcement will resume Monday, May 18, 2020. 
    • Parking Enforcement
      • All other parking enforcement is currently active and operating normally.  Please contact the Public Safety Department at (626) 569-2292 for assistance.
    • Traffic Violations
      • All traffic violation enforcement is currently active and enforced.  Temple Sheriff’s Station may be reached at (626) 285-7171 for non-emergency matters.  In the event of an emergency, please dial 9-1-1.
    • Animal Control Services
      • Services are available by calling the Public Safety Department at (626) 569-2292.  The Department is currently operating its normal hours of operation between 7:00 a.m. to 8:00 p.m.  Between the hours of 6:00 p.m. and 8:00 p.m., please leave a voicemail and staff will return your call.  For after-hour service, please contact the Temple Sheriff’s Station at (626) 285-7171.

    Public Works:

    • Transportation Services / Dial-A-Ride
      • No changes have been made to the Dial-A-Ride schedule. We will continue to offer Dial-A-Ride services for Rosemead residents 55 years of age or older or have permanent disabilities for a low cost of 50 cents each way. For more information, please call (626) 572-4099.
      • The City of Rosemead’s fixed route service, Rosemead Explorer, is operating at its normal schedule. For more information, please call (626) 572-4099. For more information, please visit: Rosemead Explorer.
    • Street Sweeping
      • There are no changes to the street sweeping schedule. For more information, please visit: Street Sweeping Schedule. Should you have any questions regarding street sweeping, please call (626) 569-2260.
    • Trash Services
      • There are no changes to the City’s residential trash services schedules. For more information, please visit: Trash Services Information.
      • We encourage you to make any Republic Services payments online or by mail. You may also visit the Republic Services Customer Service Center located at 12949 Telegraph Road, Santa Fe Springs, CA 90607. The office is open Monday through Friday from 8:00 a.m. to 5:00 p.m. For further information, please call Republic Services at (800) 299-4898.
    • Maintenance Services
      • While there are no programs occurring at the City’s public parks, regular maintenance and cleaning is occurring as per normal schedule. Should you have questions regarding the condition of a park, please call (626) 569-2158.

    L.A. County Sheriff’s Department (LASD Temple Sheriff Station):

    • In the event of an emergency, please call 9-1-1. Should you need to reach personnel at the Temple Station, please call (626) 285-7171.  LASD will focus on high visibility areas, especially at grocery stores and other places where the public congregates.

    L.A. County Fire Department (LACoFD):

    • Administrative Offices
      • All administrative offices for the Los Angeles County Fire Department (LACoFD) are closed to the public as a precautionary measure to protect the health and well-being of our communities and team members. This closure will remain in effect until further notice. While fire stations remain closed to the public, LACoFD firefighters and paramedics are available and ready to respond to 9-1-1 emergencies.

    L.A. County Department of Public Social Services:

    • The Department of Public Social Services is aware of the financial impact that the Coronavirus is having on the health and financial well-being of County of Los Angeles residents, leaving thousands unemployed or underemployed.  The department has provided the below resources to help residents who may be experiencing financial challenges due to the pandemic. For more information, please visit: Department of Public Social Services Information.
    L.A. County Libraries in Rosemead: 

    All our libraries will be closed until further notice.  Please also be advised that all customers will not be able to pick up any items that were previously placed on hold until further notice.

    City Hall’s closure does NOT impact the following essential services:  

    • Emergency Police and Fire services
    • Dial-A-Ride
    • Trash Service (Provided by Republic Services, 1-800-299-4898)
    • Water Service
    • Public Works
    • Parks (Senior Lunch Program)

    Please note: Street sweeping restrictions are relaxed until May 16, 2020.

    Enforcement has been cancelled from March 16, 2020, through May 16, 2020.  However, the City encourages all residents to park their vehicles on their property so the sweeper may operate normally and keep the neighborhood streets clean.  City also encourages residents to remove trash bins from the streets for the sweeper operation. The City will continue to assess the situation and may make additional changes as needed. Parking enforcement will resume on Monday, May 18, 2020. 

    City and County Updates 

    04/09/2020 Press Release Regarding County's Guidance on Face Coverings

    04/06/2020 Press Release Regarding New Update on Confirmed COVID-19 Cases in the City of Rosemead

    04/03/2020 Rosemead School District Press Release Announcing School Closure Through the End of the School Year

    04/03/2020 Press Release on New COVID-19 Drive-thru Testing Sites

    04/01/2020 Press Release Regarding Confirmed COVID-19 Cases in the City of Rosemead

    03/31/2020 Rosemead School District Announces Free Supper Meals to All Children in the Community through April 30, 2020

    03/30/2020 City of Rosemead Updated Urgency Ordinance No. 994 - Temporarily Prohibiting Evictions Related to the COVID-19 Pandemic

    03/25/2020
    Home Quarantine Health Officer Order

    03/25/2020 County of Los Angeles Department of Public Health “Home Isolation Health Officer Order”

    03/24/2020 City of Rosemead Urgency Ordinance No. 933 - Temporarily Prohibiting Evictions Related to the COVID-19 Pandemic

    03/24/2020 LA County alerts public about increasing COVID-19 scams, warns of fraudulent websites, emails and donations

    03/23/2020 County of Los Angeles COVID-19 Frequently Asked Questions Re: Sheraton Fairplex Hotel and Conference Center      

    03/21/2020 County of Los Angeles Department of Public Health "Safer at Home" FAQ (English)

    03/21/2020  County of Los Angeles Department of Public Health: Updated Safer at Home Order for Control of COVID-19

    03/20/2020 City of Rosemead Announces Response to New State and County Orders

    03/20/2020 Rosemead School District modifies schools closures until May 4, 2020

    03/20/2020 Supervisor Kathryn Barger Safer at Home Frequently Asked Questions

    03/19/2020 California Governor Gavin Newsom’s Safer at Home Order

    03/19/2020 Supervisor Kathryn Barger Safer at Home - What You Can and Can't Do

    03/18/2020 Safer At Home Health Officer Order for Control of COVID-19

    03/17/2020 Disaster Assistance Loans Now Available to LA County Small Businesses Economically Impacted by the Coronavirus

    03/16/2020 City of Rosemead Closures and Cancellations Due to Emergency Declaration and New Guidelines

    03/16/2020 Supervisor Kathryn Barger Announces Further Closures, Updates and Precautions

    03/16/2020 County of Los Angeles Department of Public Health: Health Officer Order for the Control of Covid-19

    03/16/2020 Housing Rights Center Postpone Public Workshops Through March 31, 2020

    03/13/2020 Rosemead Modifies Citywide Services

    03/13/2020 City of Rosemead Resolution Proclaiming the Existence of a Local Emergency

    03/13/2020 Rosemead School District Dismisses Schools Until March 27, 2020

    03/04/2020 County of Los Angeles Declares Local Health Emergency

    SoCalGas Shares Ways to Stay Safe and Save Money on Energy Bills While Spending More Time at Home

    SoCalGas Bill Payment Options and Services During COVID-19

    Launches "SoCalGas CAREs" Campaign to Bring Awareness to CARE Assistance Program SOCALGASfor Customers Facing Financial Hardship due to COVID-19

    State and Federal Updates


    03/25/2020 Governor Gavin Newsom Announces Major Financial Relief Package: 90-Day Mortgage Payment Relief During COVID-19 Crisis

    03/16/2020 Governor Newsom Issues Executive Order to Protect Renters and Homeowners During COVID-19 Pandemic

    03/16/2020 President Trump's Coronavirus Guidelines for America: 15 Days to Slow the Spread

    03/15/2020 CDC Guidance on Mass Gatherings or Large Community Events

    03/11/2020 Governor Gavin Newsom Issued Guidelines on Meetings and Gatherings

    Resources for Residents Impacted by COVID-19

    The Department of Public Social Services is aware of the financial impact that the Coronavirus is having on the health and financial well-being of County of Los Angeles residents, leaving thousands unemployed or underemployed.  The department has provided the below resources to help residents who may be experiencing financial challenges due to the pandemic:

    If you have had your hours cut, been furloughed, or laid off:

    If your employer has reduced your hours or shut down operations due to COVID-19, you can file for unemployment insurance at:

    https://edd.ca.gov/Unemployment/Filing_a_Claim.htm

    If you are currently sick with the Coronavirus or have been exposed:

    Individuals who are unable to work due to having or being exposed to COVID-19 (certified by a medical professional) can file a Disability Insurance (DI) claim at:

    https://edd.ca.gov/Disability/How_to_File_a_DI_Claim_in_SDI_Online.htm/t_blank?fbclid=IwAR37UBdHJK4O3IRzK9Ff_sY1xdK7LuD1QKeb60xPK_-DC6cvtmF6Ejxbtxw

    If you are caring for someone else who is sick:

    Californians who are unable to work because they are caring for an ill or quarantined family member with COVID-19 (certified by a medical professional) can file a Paid Family Leave (PFL) claim at:

    https://edd.ca.gov/Disability/How_to_File_a_PFL_Claim_in_SDI_Online.htm/t_blank?fbclid=IwAR1h6aChB9g-qjbT5S2SGOeOfJQtjbj-BqlJsUEYmloPvtHDWeCVhEIsyN8

    Additional Resources:

    -  Los Angeles County Department of Public Health

    (Provides daily updates on cases of COVID-19 in Los Angeles County.)

    -  California Coronavirus (COVID-19) Response

    -  California Department of Public Health

    -  Centers for Disease Control and Prevention (CDC)

    ‍-  World Health Organization (WHO)

    -  Los Angeles County Department of Mental Health Access Center 24/7 Helpline: (800) 854-7771 or (562) 651-2549 TDD/TTY

    ‍LA County residents can also call 2-1-1 for referrals to food pantries, food distribution sites or CalFresh food benefits; referrals to sign up for health insurance or find a clinic; shelter referrals, motel vouchers for homeless families only; referrals to health, human, and social services and supports.

    Social Distancing Guidelines:

    Key Preventative Steps:

    According to LA County Department of Public Health, the best ways to reduce the possible spread of the Coronavirus are:  

    • Stay at home when sick.
    • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
    • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
    • Avoid touching your eyes, nose and mouth with unwashed hands.
    • Limit close contact, like kissing and sharing cups or utensils, with people who are sick.
    • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
    • Cover your cough or sneeze with a tissue, then throw the tissue in the trash. If you do not have a tissue, use your sleeve (not your hands).
    • Face masks are most effective when used appropriately by health care workers and people who are sick.
    • Get a flu shot to prevent influenza if you have not done so this season.

    Frequently Asked Questions:

    What is the Coronavirus? How is it spread? What are the symptoms? Should I wear a face mask?

    Click on the FAQs for answers to these questions and more.

    FAQ in English   

    FAQ in Chinese

    FAQ in Spanish

    FAQ in Vietnamese

    More FAQs

    Travel information about Coronavirus Disease

    Travel FAQs

    People Experiencing Homelessness FAQ

    How to Cope With Stress (English)

    How to Cope With Stress (Chinese)

    How to Cope With Stress (Spanish)

    How to Cope With Stress (Vietnamese)

    FAQ for Small Businesses